Class Debate

In this assignment, we were required to form a group of 3 and debate with other groups. I formed a group with Tan Yong Ming and Koay Wei Jia. Our topic for the debate was 15) Customer service in Malaysia leaves much to be desired. We were the against side. Before the debate, we did a research on the overall customer service in Malaysia and found out that actually a lot of company are actually providing a good customer service in Malaysia. Some of the companies are even getting awards for their good customer service. For example, Air-Asia, they won the award for the best air courier customer service throughout the whole world. Through this debate, I was able to identify speaker’s role, expression, relationship and attitude as conveyed through stress and intonation as well as develop listening in preparation for a tertiary programme. During the debate, I listened carefully to the opponent and list down all the points that they state. Then, I carried my opinion towards their point during the rebuttal session. Although this assignment was quite tough, but, I was able to experience how a debate is like. This was also my first debate. I learned a lot from it and also enjoyed it.